FAQ

Is my credit-card purchase secure?

The RBL Group, Inc. takes credit card data security very seriously. For that reason, we use Braintree to securely handle credit card information. Braintree is a Validated Level 1 PCI DSS Compliant Service Provider.

Learn more about Braintree security practices.

Why did my payment decline?

A payment decline indicates that your bank or card issuer is declining the transaction. In most cases, this is either an anti-fraud measure from your bank because it does not recognize the purchase location or vendor, or it is a decline based on your daily purchasing or account credit limit.

If you attempted to make payment via bank account, credit card, or debit card and you receive an error notification that your payment was declined, we recommend you reach out directly to your bank or card issuer (the fastest way to reach them is by calling the number on the back of your card). You may need to approve the transaction (via text or online), and the bank will automatically rerun the transaction. It should then go through.

You can also try using a different payment method for the payment (e.g., a different card or account).

If you’ve checked with your bank or card provider and you are still receiving an error message, we recommend trying the payment later and/or emailing rblmail@rbl.net for assistance.

Can I pay in a foreign currency?

The RBL Store currently accepts purchases in US Dollars only. All program and product prices will be listed in US Dollars.

I need to be reimbursed for my purchase. Will I receive a receipt for payment?

You will receive an email receipt from send@rbl.net shortly after purchase. If you have questions regarding your purchase, please email rblmail@rbl.net.